Shopping Policy
A legal disclaimer
All orders are processed within 1-4 business days after payment has been received. Orders are not processed or shipped on weekends or public holidays.
Please ensure that all delivery details are correct at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
Shipping policy
Orders are shipped within the stated processing time, excluding weekends and public holidays. Delivery times may vary depending on your location and the courier service used. Once your order has been dispatched, we are not responsible for delays caused by the courier.
Shipping costs are calculated at checkout unless stated otherwise.
Terms and conditions
Shipping costs are calculated at checkout unless stated otherwise. Any promotions or free shipping offers will be clearly communicated on the website.
Delivery Timeframes
Delivery times vary depending on your location and the courier service used. Estimated delivery times are provided as a guideline only and are not guaranteed.
Please note that delays may occur due to courier issues, weather conditions, or high-volume periods.
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Courier Services​
We use trusted courier partners to ensure your order is delivered safely. Once your order has been dispatched, you will receive a tracking number (where available).
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Tracking
If tracking is available, it will be sent to you via email or SMS once your order has been shipped. Please allow time for tracking information to update.
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Damaged or Lost Parcels
If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the packaging and item.
If a parcel is lost in transit, we will assist you in liaising with the courier. Replacement or refund decisions will be made once the courier investigation has been completed.
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Incorrect Address or Failed Delivery​
If a parcel is returned to us due to an incorrect address or failed delivery attempt, reshipping costs will be the responsibility of the customer.